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The data we collect, how it's used, and who we share it with

We value your privacy and aim to clarify how we collect, use, and share your personal information.

Effective Date: August 7, 2023

Privacy Policy

This Privacy Policy outlines the data protection practices of Kozmosi (“Kozmosi,” “we,” “us,” or “our”). This Privacy Policy pertains to the information we collect and utilize about you when you access or use the Kozmosi website, mobile application, or any other online or mobile service linked to or presenting this Privacy Policy. We collectively refer to these offerings as the “Services.”

Please review this Privacy Policy carefully to comprehend how we manage your information. If you disagree with this Privacy Policy, kindly refrain from using the Services.

Information We Collect

We collect information about you through the means discussed below. Please note that we need certain types of information so that we can provide the Services to you. If you do not provide us with such information, or ask us to delete it, you may no longer be able to access or use our Services.

INFORMATION YOU PROVIDE TO US

We collect a variety of information that you provide directly to us. For example, we collect information from you through:

- The Services you use or processing your orders
- Requests or questions you submit to us via online forms, email, or otherwise
- Your participation in sweepstakes, contests, or surveys
- Any reviews that you submit about the Services
- Account registration and administration of your account
- Uploads or posts to the Services
- Requests for customer support and technical assistance

Information about you
While parts of the Services may not require you to provide any information that can directly identify you by name (such as if you choose to browse the website without logging in), the specific types of information we collect will depend upon the Services you use, how you use them, and the information you choose to provide. The types of data we may collect directly from you include the following:

- Email address
- Name, if you choose to provide it
- Log-in credentials, if you create a Kozmosi account
- Billing information, such as shipping address of a gift card recipient, credit or debit card number, verification number, zip code, and expiration date
- Phone number, if you choose to provide it
- Information about purchases or other transactions with us
- Information about your customer service interactions with us
- Demographic information such as your gender or other information you choose to provide as part of your profile
- User-generated content you provide to us, such as when you comment on content on the Services, respond to a survey request, review a class, or participate in the public forums
- Classes in which you enroll
- Any other information you choose to directly provide to us in connection with your use of the Services

Information about others
If you request that your purchase be provided to someone other than yourself (such as a gift recipient), we use the information you provide about the other person to fulfill the shipment.

INFORMATION COLLECTED THROUGH AUTOMATED METHODS

While using our Services, Kozmosi gathers specific data as explained in this section. As elaborated below, both we and our third-party service providers (companies that work on our behalf) may employ diverse technologies, including cookies and similar tools, to aid in the collection of this information.

Websites
Upon utilizing our website, we capture and analyze details like your IP address, browser types, browser language, operating system, software, and hardware attributes (including device IDs), referring and exit pages, URLs, click count, page views, their sequence, date and time of usage, viewed content, total minutes watched, error logs, and similar data reflecting your interactions with the website.

Mobile Applications
In case you utilize a Kozmosi mobile application or software ("app"), we automatically obtain certain information about the mobile device, such as identifiers, IP address, operating system, version, Internet service provider, browser type, domain name, and analogous information. This also includes whether and when the app is updated, date and time of usage, content viewed, total minutes watched, error logs, and akin data illustrating your app usage.

Location Details
During your use of the Services, both Kozmosi and our service providers may automatically amass general location information (e.g., IP address, city/state and/or postal code linked with an IP address, city/state) from your computer or mobile device.

INFORMATION GATHERED FROM SOCIAL MEDIA AND OTHER CONTENT PLATFORMS

When you access the Services through a third-party connection or log-in (e.g., via a social network like Facebook or Twitter), you may grant us access to and store specific information from your social network profile. This might encompass details such as your name, gender, profile picture, your preferences, check-ins, and your friends' list, contingent on your settings on those platforms. If you prefer not to reveal this data, avoid using a social networking connection to enter the Services. To understand how social networking sites handle your information, please consult their privacy policies and terms of use, which might allow you to adjust your privacy preferences. Additionally, you might have the option to share your Services activities on Social Networking Services while accessing content through the Services (for instance, you might post on Facebook that you've joined a class on the Service). By using this feature, you acknowledge that your activity can be viewed by your friends, followers, and subscribers on the enabled Social Networking Services.

INFORMATION RECEIVED FROM OTHER SOURCES

We might obtain extra information, such as demographic and statistical data, from third parties like business partners, marketers, researchers, analysts, and other entities. This supplementary information could be attributed to you based on your categorization into specific statistical groups. We utilize this data to complement the information directly collected from you, aiming to discern your potential interests and furnish more pertinent experiences. This helps us enhance our products, analytics, and advertising while ensuring your satisfaction.

How We Use Your Information

We, or our service providers, utilize your information for diverse purposes based on the types of information we have gathered from and about you, in order to:

1. Deliver the Services
2. Fulfill a purchase or offer the Services you've requested, including billing and financial record-keeping
3. Interact with you and offer assistance
4. Address your information requests and enhance customer service efficiency
5. Provide you with updates and insights about classes in which you've enrolled
6. Marketing and Personalized Content
7. Reach out via email, postal mail, or phone regarding Kozmosi and third-party products, services, surveys, research studies, promotions, special events, and other topics we believe may interest you
8. Tailor the advertising and content you encounter on the Services
9. Business Operations
10. Enhance our comprehension of your interests and needs, and refine the Services, including research and reports, testing and creation of new products, features, and services
11. Safeguard our websites and applications, and resolve app glitches and other reported issues
12. Legal Objectives
13. Adhere to applicable processes, laws, and regulations that pertain to us where it's necessary for our legitimate interests or the legitimate interests of others
14. Establish, exercise, or defend our legal rights when required for our legitimate interests or the legitimate interests of others
15. Combined Data
16. For purposes discussed in this Privacy Policy, we may amalgamate the data we gather through the Services with data we receive from other sources, both online and offline. We'll use this combined information in line with this Privacy Policy.
17. We may aggregate and/or anonymize any information amassed through the Services so that it's no longer attributable to you or your device. This data may be used for various purposes, including research and marketing. It may also be disclosed to third parties, such as advertisers, promotional partners, and sponsors.

Cookies and Similar Technologies

To gather the data mentioned in the “INFORMATION COLLECTED THROUGH AUTOMATED METHODS” section above, we and our service providers utilize Internet server logs, cookies, tracking pixels, and similar tracking technologies. These technologies are employed to provide you with a more personalized experience in the future by comprehending and recalling your unique browsing preferences. Cookies are small text files that are positioned on your computer or mobile device when you visit a website. They enable us to: (i) recognize your device; (ii) retain your preferences and settings; (iii) comprehend the web pages of Kozmosi's Services you've visited; (iv) enhance your user experience by delivering and assessing the effectiveness of content and advertisements tailored to your interests; (v) perform searches and analytics; and (vi) aid in security and administrative functions. 

As we integrate additional technologies, we may also amass information through other means. Please be aware that you can adjust your settings to notify you when a cookie is being set or modified, or to block cookies altogether. Refer to the “Help” section of your browser for more details (e.g., Internet Explorer; Google Chrome; Mozilla Firefox; or Apple Safari). Keep in mind that by blocking, disabling, or managing any or all cookies, you might lose access to specific features or offerings of Kozmosi's Services. For additional insights into our cookie usage, please review our Cookie Policy.

Online Analytics and Advertising

ANALYTICS
We might utilize third-party web analytics services (such as those from Google Analytics) across our Services to gather and analyze usage data through cookies and similar tools. These services aid in auditing, research, reporting, fraud prevention, and offering specific features to you. To prevent Google Analytics from using your data for analytics, you can install the Google Analytics Opt-out Browser Add-on by clicking here.

In case you receive emails from us, certain analytics tools like clear GIFs may be employed to collect data, such as when you open our message or interact with any links or banners within our email. This data helps us assess the effectiveness of our communications and marketing campaigns.

ONLINE ADVERTISING
Our Services may incorporate third-party advertising technologies designed to deliver relevant content and advertisements on the platform and other websites or applications you use. These ads could be influenced by factors like the content of the page you're visiting, your age, gender, searches, demographic data, user-generated content, and other information we gather. These ads might also be based on your current or historical activity across various websites and online services, customized to your interests.

Third parties may also place cookies or tracking technologies on your device, such as ad networks and ad servers like Google Analytics, DoubleClick, and others. These parties may serve tailored ads to you as you browse the internet, and their tracking technologies could be present on your device while using the Services, assisting in this endeavor.

Please note that we neither control nor govern the usage of cookies or tracking technologies placed on your device by these non-affiliated third parties. If you seek more information about tailored browser advertising and wish to manage cookies for personalized ads, you can visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, or Your Online Choices. You can also opt out of Google Analytics for display advertising or customize Google display network ads on the Google Ads Settings page. It's important to understand that we do not control these opt-out mechanisms or whether particular companies participate in such programs. We aren't accountable for the choices you make with these mechanisms or their ongoing availability and accuracy. For additional ways to opt out of targeted advertising as per relevant law, please refer to the "Your Rights and Choices" section below.

Kindly note that if you exercise the options above, you may still encounter advertising while using the Services, but the ads won't be tailored to your online behavior over time.

NOTICE CONCERNING DO NOT TRACK
Do Not Track (“DNT”) is a privacy preference available in certain web browsers. While we offer various opt-out mechanisms for third-party purposes, we currently don't acknowledge or respond to browser-initiated DNT signals. To learn more about Do Not Track, you can do so here. It's important to differentiate Do Not Track from the user “preference signal” mentioned in the “Your Rights and Choices” section below. This signal is a browser-based control indicating your decision to opt out of processing your data for specific purposes, like the “sale” of your information or disclosing your data for targeted advertising, in accordance with applicable laws.

How We Disclose Your Information

Kozmosi will disclose your information in the following manners:

Affiliates and Subsidiaries
We may share information we gather within the Kozmosi family of companies to provide you with products and services, maintain consistent service levels, and enhance our offerings, services, and your overall customer experience.

Service Providers
We grant access to or share your information with selected third parties who perform services on our behalf. While they have access to provide these services, they are prohibited from using your information for any other purposes. They offer us a range of services, including billing, sales, marketing, product content and features, advertising, analytics, research, customer service, data storage, security, fraud prevention, payment processing, and legal services.

Protection of Kozmosi and Others
By using the Services, you acknowledge and consent that we may access, retain, and disclose the information we gather and maintain about you if required by law or in good faith belief that such access, retention, or disclosure is reasonably necessary to: (a) adhere to legal processes (e.g., a subpoena or court order); (b) enforce our Terms of Service, this Privacy Policy, or other agreements with you, including the investigation of potential violations; (c) respond to claims that any content violates the rights of third parties; (d) address your customer service requests; and/or (e) safeguard the rights, property, or personal safety of Kozmosi, its agents and affiliates, its users, and/or the public. This may involve sharing information with other companies and organizations for purposes like fraud prevention, spam/malware prevention, and similar objectives.

Business Transfers
As we continue to advance our business, we may acquire, merge, or collaborate with other companies. In such transactions (including the contemplation of such transactions), user information could be among the transferred assets. If a portion or all of our assets are sold or transferred to a third party, customer information (including your email address) may be one of the transferred business assets. If such a transfer is subject to additional mandatory constraints under relevant laws, we will comply accordingly.

Public Forums
Certain features of our Services enable you to publicly post comments that other users can view. Any information submitted through these features is not confidential, and we may use it for any purpose (including in testimonials or other marketing materials). Any information you openly post through these means will be accessible to the wider public and potentially retrievable via third-party search engines. Hence, please exercise caution when using these features.

Aggregate/Anonymous Information
Periodically, we may reveal Aggregate/Anonymous Information about the use of the Services, such as through the publication of a report on usage trends. The disclosure of such data is not restricted.

Retention of Your Information

We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and/or as required to comply with applicable laws.

How We Protect Your Information

Kozmosi implements technical and organizational security measures to safeguard the information submitted through the Services against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please be aware that no Internet or email transmission is completely secure or free from errors. Exercise caution when sharing any information with Kozmosi over the Internet.

Third Party Links and Features

The Kozmosi Services include links to websites of third parties, such as social media platforms, and also incorporate third-party plug-ins (such as the Facebook “like” button and Twitter “follow” button). If you opt to utilize these platforms or features, your information may be shared not only with those third parties but also with their users and the broader public, depending on how their services operate. We do not bear responsibility for the practices or content of these websites or services. The handling, usage, and disclosure of your information will adhere to the privacy policies of the respective third-party websites or services, rather than this Privacy Policy. We encourage you to review the privacy and security policies of these third parties.

Children's Privacy

The Services are intended for general audiences and not for children under the age of 13. If we become aware that we have inadvertently collected “personal information” (as defined by the United States Children’s Online Privacy Protection Act) from children under the age of 13 without valid parental consent, we will take reasonable steps to delete it as soon as possible. We do not knowingly process data of EU residents under the age of 16 without parental consent. If we become aware that we have collected data from an EU resident under the age of 16 without parental consent, we will take reasonable steps to delete it as soon as possible. We also comply with other age restrictions and requirements in accordance with applicable local laws.

Your Rights and Choices

GENERAL RIGHTS
Depending on your jurisdiction, you may possess the right to make specific requests regarding your “personal information” or “personal data” (as defined by applicable law, collectively referred to as “personal information” here). Particularly, you may have the right to:

- Receive information about the categories of personal information we gather or disclose about you, the categories of sources of such information, the business or commercial purpose for gathering your personal information, and the categories of third parties with whom we share personal information.
- Access and/or obtain a copy of certain personal information held about you.
- Rectify or update the personal information we hold about you.
- Erase specific personal information we have about you.
- Object to or restrict the processing of your information.
- Revoke your consent for processing your information.
- Transfer your information to a third-party service provider.
- Opt out of the processing of your personal information for profiling purposes that lead to legal or similarly significant outcomes, if applicable.

You also have the right to opt out of the "sales" of your information and the "sharing/use of your information for targeted advertising," as described below in subsection 3.

As stipulated by applicable law, you also hold the right not to face discrimination for exercising these rights. Please note that certain information might be exempt from such requests under the law. For example, we need to retain some information to provide our services. We also need to verify your identity before addressing a request, which may involve verifying your name and email address at a minimum. You can also authorize an agent to submit requests on your behalf. To verify an authorized agent, you must provide them with written permission or a power of attorney. We may also verify your identity before processing the agent’s request. For further information about your rights or to exercise them, please submit a privacy request by emailing us at privacy@kozmosi.io.

Depending on applicable law, you may have the right to appeal our decision to deny your request. If your request is denied, we will guide you on how to appeal in our communications.

OPTING OUT OF MARKETING EMAILS
You can unsubscribe from our marketing emails via the provided unsubscribe link. Kindly note that processing your request might take some time, in line with our legal responsibilities. Even if you opt out of marketing messages, you will still receive administrative messages, such as order confirmations or updates to our policies.

NOTICE OF RIGHT TO OPT OUT OF SALES OF PERSONAL INFORMATION AND PROCESSING/SHARING OF PERSONAL INFORMATION FOR TARGETED ADVERTISING PURPOSES
As elaborated in the "Online Analytics and Advertising" section above, we share certain information with third-party advertising providers for targeted advertising. This allows us to provide you with more relevant ads and analyze service usage. Sharing your information with these third parties might be considered a "sale" of personal information under applicable law or the processing/sharing of your information for targeted advertising.

If you wish to opt out of online disclosure, such as through cookies and pixel technology, for purposes that could be deemed "sales" for third parties' commercial purposes, or "sharing" for targeted advertising purposes or to opt out of offline disclosures subject to applicable opt-out rights, email us at privacy@kozmosi.io. Please note that we do not knowingly sell the personal information of minors under 16 years of age without required authorization.

Please be aware that if your device browser has a legally recognized opt-out preference signal turned on, we respect that preference in accordance with the law.

Legal Bases for Use of Your Information

The legal bases for utilizing your information as described in this Privacy Policy are as follows:

- When using your information is essential to fulfill our responsibilities under a contract with you (for instance, adhering to the terms of service of our websites which you accept by browsing the websites/registering, and/or our contract to supply our Services to you).
- When using your information is essential for our legitimate interests or the legitimate interests of others (such as providing security for our website and applications, managing our business and Services, facilitating payments, adhering to legal mandates, safeguarding our legal rights, preventing fraud, and identifying the customer for whom we provide Services).
- When we are required to process information in compliance with a legal obligation of an EU Member State.
- When we have obtained your consent, in accordance with applicable laws.

Changes to our Privacy Policy

We retain the right to modify this Privacy Policy as needed to align with alterations in the law, our data collection and usage practices, the functionalities of our Services, or advancements in technology. The updated Privacy Policy will be accessible through the Services, thus it's advisable to periodically review it. You can verify if the Privacy Policy has been altered since your last review by checking the “Date of Last Revision” at the beginning of the document. Should there be a significant alteration to the Policy, you will receive appropriate notification in compliance with legal requirements. By continuing to use the Services, you confirm your awareness and understanding of the most recent version of this Privacy Policy.